Delivery

All TOBY POMEROY jewelry is hand created in our studio in Oregon. We will create your items as quickly as possible and ship your jewelry within 7 days.

Shipping

2nd day shipping on all items is free with TOBY POMEROY. You can upgrade to overnight shipping for $25 additional charge on the checkout page. We ship all orders insured, via FedEx, and you will receive a tracking number via email. We are not able to ship to P.O. boxes. All shipments will require a delivery signature.

International Orders

TOBY POMEROY accepts orders from many international countries. Shipping to international locations is an additional $45. All international orders will be shipped FedEx, delivered to your door, insured and require a signature. The shipping does not include any custom fees, duties or local taxes.

Guarantee

TOBY POMEROY guarantees all jewelry with an unconditional lifetime guarantee against failure due to poor workmanship or faulty materials. The exception is for bromides and chlorides that weaken forged precious metals. Wearing your jewelry in the hot tubs or swimming pools will void your guarantee.

Return Policy

We want you to be completely satisfied with your purchase.

• • To return one of our jewelry items you must call us at 1-800-381-8787 or send us an email to receive a Return Authorization Number. Return shipments will not be accepted if you have not included a Return Authorization Number.
• • All returns must be within 30 days of purchase
• • All returned items will be inspected upon delivery and must be unworn
• • Any items that were special ordered are not returnable.
• • Return shipments received without prior authorization will not be credited. This authorization number must be clearly written on the outside of the box
• • All returned items must be shipped via UPS, FedEx or USPS registered, and, for your protection, insured for the full value of the item
• • We will process your return and issue a credit within 7 days of receiving your return


Call or contact TOBY POMEROY for return address.

Care of Jewelry

Keep your jewelry looking its best with simple maintenance. The care you provide for your jewelry will be rewarding by providing years of pleasurable wear. Make sure you understand how jewelry should be worn, stored and properly cleaned.

Polishing Cloths

Sterling silver tarnishes naturally and requires occasionally cleaning. Storing your jewelry in plastic bags with an interlocking seal when not in use slows the tarnishing process. Never store Pearls in plastic bags. Polish sterling silver and other precious metals carefully with a soft cloth or cloths made specifically for jewelry polishing. Polish both metal and gemstone beads carefully with a soft cotton or flannel cloth.

Valuable Tips

Do your best to protect all jewelry from sharp blows and harsh chemicals. Chlorine and related chemicals can severely discolor and damage jewelry as well as loosen stones and settings. Put jewelry on after using cosmetics, hair spray or perfumes to avoid contact with substances and chemicals which may cause damage. Remove rings when working with your hands, such as performing household tasks, gardening and using abrasive particles. Particularly, don't wear jewelry when doing electrical work or near your vehicle's battery. When the current is shorted, your ring will become red-hot in less than 1 second!

Store jewelry separately so it will not scratch other jewelry. Cultured pearls are best stored in a special chamois pouch because of their softness. Never store Pearls in plastic bags! Storing beaded necklaces flat is highly recommended to reduce stretching.